Introducing the Director
Claire Donnellan
Hi, I'm Claire, the founder and Director. I'm so glad you're here and I'm assuming it's because you are looking for that something DIFFERENT, to SOLVE a problem or UNCOVER blind spots.
I've been working with businesses of many sizes for more than 30 years, helping create some of the best customer experiences and operational teams possible.
Over the years, I continued to notice a common challenge: many businesses struggle to integrate their customer experience aspirations seamlessly into their corporate practices. Too often, customer experience strategies are disconnected from the broader organisational strategy. This leads to inefficient operations, employees who are confused about how they make an impact and customer and business partners who may not feel heard and valued.
That's why Customer Centric Consulting was established - to bridge these gaps! I envision a future where every interaction with a business is meaningful, memorable, and genuinely enriching. Customer-centricity is more than a buzzword, but a fundamental principle driving every decision and action.
Using human-centered design principles, the mission is to help organisations, like yours, align their customer experience aspirations with their strategic objectives, ensuring they deliver value for customers, stakeholders, and employees alike. Let’s shape a world where customer-centricity is not just a strategy – it's a way of life!
If this sounds like something that your business team could benefit from, discover how Customer Centric Consulting can empower your organisation to thrive. Get in touch today!
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