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Development of a strategic customer experience framework to complement a newly formulated corporate strategy.
Outcomes:
Development of a strategic customer experience framework to complement a newly formulated corporate strategy.
Outcomes:
Creation of a common tool for airports to validate their own facilities and processes - the global Accessibility Enhancement Accreditation for airports.
Outcomes:
Creation of a common tool for airports to validate their own facilities and processes - the global Accessibility Enhancement Accreditation for airports.
Outcomes:
Assessment of insights, performance monitoring and reporting regime against best practice.
Outcomes:
Assessment of insights, performance monitoring and reporting regime against best practice.
Outcomes:
Appraisal of organisational practices to ensure the design, collaboration and structure is optimised.
Outcomes:
Publication of industry guidance with key members for non-apparent disabilities
Outcomes:
Publication of industry guidance with key members for non-apparent disabilities
Outcomes:
Assessed operational efficiency and customer experience commitments.
Outcomes:
Assessed operational efficiency and customer experience commitments.
Outcomes:
Publication of a customer program based on asynchronous eLearning on service essentials.
Outcomes:
Publication of a customer program based on asynchronous eLearning on service essentials.
Outcomes:
A customer strategy across three cultural tourism sites based on insights and the development of a governance framework to set and measure success.
Outcomes:
A customer strategy across three cultural tourism sites based on insights and the development of a governance framework to set and measure success.
Outcomes:
Learn how Dubbo Airport worked with the airport precinct to deliver actionable and measurable change to the airport experience - for everyone who uses it
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